SHIPPING POLICY
All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
There may be potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
For calculated shipping rates:
Shipping charges and shipping times for your order will be calculated individually with each unique order. Quotes can be provided on request.
Free shipping for orders over $75, nationally and internationally.
Local delivery
I offer local delivery or pickup to customers in Tasman/ Nelson region on arrangement.
International Shipping
We offer international shipping. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Niki Boon Photo is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 21 days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns & exchanges: Full return policy page.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@nikiboon.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@nikiboon.com